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| Taking You Forward, Inc |
| http://www.takingyouforward.com |
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| Address: | P. Remedio St
Mandaue City - 6014
Cebu |
| Contact: | Garth |
| Email: |  |
Company description:
Taking You Forward Inc. is an Australian Business Process Outsourcing company based in the Philippines. Our founding principles are order, discipline and control which are reflected not only in our corporate culture but also in the service quality that we provide. TYF Inc. believes that any business success is dependent on proper focus and concentration of effort specifically on mission-critical aspects, which is exactly where TYF Inc. comes into the picture. We help you spend less time working IN your business, and more time working ON your business!
Vacancies:
| 1. - MIS Analyst |
Job requirements:
- Must have work experience both in scheduling and forecasting (external)
- Must have knowledge with Avaya CMS and IEX (external)
- MIS - Analyst, Data Analyst, RTA (Real Time Analyst), OSC (Operation Support Center) and Reports Specialist experience is an advantage
- Must have knowledge with Asternic, PBX and VICIDial
- Intermediate skills for Microsoft Excel
- Must have knowledge with other Microsoft Office Applications
- Must have completed least 2 years in college
- Must have Average ..... (continued) |
Location: Mandaue City - Cebu
Salary: n/a
Date: 3 May 2012 |
| | 2. - Virtual Assistant |
Reporting
- Monitor real time call center performance via Five9 supervisor and other data sources to provide hourly flash reports
- Maintain daily SPH report, attendance report and month-to-date production report
- Produce End of Shift report
- Monitor production systems and send out adhoc announcements i.e. agent bob’s wrap is too high or campaign abc needs to change areas as “not qualified” dispositions are too high etc.
- Produce and send daily executive summary to management team
Quality Monitoring
- ..... (continued) |
Location: Mandaue City - Cebu
Salary: n/a
Date: 3 May 2012 |
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