Technical/Helpdesk Support Representatives (National Capital Reg - Makati City) Responsibilities: Answer inbound calls and provide in-house technical support regarding desktop and e-mail problems Respond to requests and follow up via email or outbound calls or through any specific tool Resolve and close all request tickets within pre-defined due dates Escalate and highlight issues that require attention in a timely manner Requirements: Candidates must possess at least a Vocational Diploma / ..... (continued)

Roles and Responsibilities • Implementation and/or Maintenance of Telecommunications Solutions such as Nortel/Avaya/Cisco/Nicelog. • Processing of technical requests sent to and group’s correspondence from customers and peer teams. • Review problem tickets queue to assure issues are resolved in a timely fashion and properly documented. • Provide support in Technical request, contingency rollout and project implementation on PBX systems. • Provide solution, recommendation and guideline in relation to ..... (continued)

Responsibilities: Implementation and/or Maintenance of Telecommunications Solutions such as Nortel/Avaya/Cisco/Nicelog. Processing of technical requests sent to and group’s correspondence from customers and peer teams. Review problem tickets queue to assure issues are resolved in a timely fashion and properly documented. Provide support in Technical request, contingency rollout and project implementation on PBX systems. Provide solution, recommendation and guideline in relation to business ..... (continued)

Responsible for implementation and support for Microsoft Exchange 2003, 2007 or any subsequent releases; Mailbox account creation, maintenance and management Public Folder creation, maintenance and management Distribution List creation, maintenance and management Global Desktop Fax creation, maintenance and management Administration of GEMS database Monitoring of exchange server utilization (CPU, uptime) message queues and delivery; Planning and implementing security for the ..... (continued)

Duties and Responsibilities: Provide support in technical request , contingency rollout and project implementation on PBX systems. Provide solution, recommendation and guideline with relate to business queries. Processing of technical requests sent to and group's correspondence from customers and peer teams. Review problem tickets queue to assure issues are resolved in a timely fashion and properly documented. Participate in adhoc projects and documentation related tasks. ..... (continued)

Responsibilities Process payments and receipts voucher and issuance of checks. Assist in updating monthly management information reports and various government mandatory requirements. Manual recording of ledger accounts and reports. Review, process, and key invoices, expense report, purchase orders, inventory logs, into an automated system. Help in maintaning company records and database. Perform clerical duties. Filing and updating of records in local government units. ..... (continued)

Responsibilities Daily monitoring and reconciliation of activity related to account maintenance on the systems which are covered in the listed below but not limited to:  Operating System - Unix, Wintel, Mainframe, Midrange  Database - Oracle, Sybase, MSSQL  Application - Business Application *Perform daily security log review to reconcile account maintenance activities which happen on the system stated in Scope. *Supports other type of review functional such as Login violation ..... (continued)

Responsibilities: • Maintenance of workforce database containing pertinent workforce information of all operations teams it covers (e.g., agents, skills and trainings, entitlements, etc.) • Provides timely updates of any workforce information changes to eWFM (e.g., on-boarding, off-boarding, training on additional skills, etc.) using the channels and processes defined by global eWFM (e.g., ECN forms, New Hire Roster file, etc.) • Reviews daily plans or DPs created by global eWFM and identifies risks to ..... (continued)