JOB DESCRIPTION: • Process calls to effectively meet customer needs within established productivity goals and turnaround times • Follow established guidelines in providing customers accurate information using various system tools. • Meet the service, quality and quantity standards set by Management • Update client information on the system as required • Escalate issues to Management to ensure customer expectations are met when standard procedures are inadequate in meeting specific needs • Demonstrate ..... (continued)

(Mandarin and English) •Build effective relationships with the established Global Sales counterparts to maximize account coverage. •Initiate phone calls to subsidiaries of major global organizations to ensure satisfaction and uncover new revenue opportunities. •Build strong client relationships and help cultivate new prospects within the subsidiary and affiliate organizations. •Drive world-class customer satisfaction through providing the right resources, at the right time, to the right situation. ..... (continued)