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| Transcom Worldwide Philippines, Inc. |
| http://www.transcom.com |
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| Address: | Transcom City, Araneta Highway
Brgy. Tangub
Bacolod - 6100
Negros Occidental |
| Contact: | Justin John Jordan |
| Email: |  |
Company description:
Transcom Worldwide is a rapidly expanding Customer Relationship (CRM) solution provider, with more than 70 service centers employing more than 20,000 people delivering services in 29 countries. The company provides CRM solutions to clients in a wide range of industry sectors including telecommunications and e-commerce, travel and tourism, retail, financial services and utilities. Transcom offers clients a broad array of relationship management services including among others: inbound customer service, outbound telemarketing, debt collection and credit management services, outsourcing of administrative tasks, contract automation and legal services. Client programs are tailor-made and range from single applications to complex programs which are offered on a country specific or international basis in up to 33 languages. More information can be found on www.transcom.com. Transcom's 5 Key Values: 1. Honesty - Is critical in everything we do. Being an open book. It is from Honesty that trust and Loyalty are built. 2. Fun - Means enjoying the work we do, enjoying the team spirit, enjoying the daily contact with our clients. When there is no fun, there cannot be lasting commitment. 3. Passion - Implies enthusiasm, commitment, energy and pride in our work. Passion dictates what we "put in" to life and normally what people "put in" will balance what they get out. 4. Innovation - Means creativity, finding solutions where others see barriers. An open mind creates opportunities, overcomes challenges... 5. Excellence - Means standing out, striving for perfection in everything we do. It implies examining, improving, reinventing. Combined with operational excellence and cutting-edge technology, this philosophy has helped drive Transcom to a leadership position within the contact center industry and consistently deliver breakthrough performance for its clients.
Vacancies:
| 1. - Customer Service Representatives (project-based-w/completion BonuS) |
Responsibilities:
• Assignment Summary
• The Customer Service Representative is Responsible for providing customer care activities for defined client projects.
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• Key Responsibilities:
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• • The CSR’s main task is to offer full range of customer service to assigned clients, by phone, fax, or mail/e-mail, ensuring highest quality..
• • The CSR’s work duties may include data input to Clients’ programs and other back office tasks. The Back Office tasks should be made on first opportunity, precisely.
• • ..... (continued) |
Location: Bacolod - Negros Occidental
Salary: 15,000
Date: 10 May 2012 |
| | 2. - 300 Technical Support Representative |
The agent is responsible in providing technical support (voice and non-voice support) to clients based in the U.S.
This is a full-time employment.
Candidate must possess above average English communication skills, both spoken and written.
With technical background in a Cable/Telecom account.
Strong stress tolerance and able to maintain composure even in difficult situations.
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Location: Bacolod City - Negros Occidental
Salary: 11,000 entry level rate/13,000 with 6 mos. call center experienc
Date: 10 May 2012 |
| | 3. - Customer Service Representative-Healthcare Account |
must be a graduate of a 4-year course (preferably a Medical Course [i.e. Nursing])
-or completed at least 2 years in college but should have 6months call center or other work experience
-above average to excellent communication skills
-computer literate
-has good listening skills
-customer oriented
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Location: Bacolod - Negros Occidental
Salary: 11-13k basic with allowances
Date: 10 May 2012 |
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