- In-depth technical knowledge and extensive experience on all aspects of helpdesk, problem/change management process and tolls, service level agreements, enterprise systems management
- At least 5 years of extensive IT experience working in a multinational company in a regional capacity with strong track records
- Strong project management, communication and vendor management skills
- Strong team player, highly motivated, independent and customer focus
- Ability to handle manpower, HR Issues
- Good knowledge of Remedy and Microsoft Excel to convert tickets to Reports
- Good overview of security account management
- Strong ITIL process skill sets to facilitate improvements and tracking using key performance targets
- Strong working technical knowledge on Remedy
- Strong experience in systems monitoring tolls like Nethealth, HP OpenView, HP Insight Manager
- Data Center operations and audit experience

It is unlawful to employ a person who does not have permission to live and work in the Philippines. Unless the advert states otherwise, please ensure you have this permission before applying.