JOB DESCRIPTION:

• Process calls to effectively meet customer needs within established productivity goals and turnaround times

• Follow established guidelines in providing customers accurate information using various system tools.

• Meet the service, quality and quantity standards set by Management

• Update client information on the system as required

• Escalate issues to Management to ensure customer expectations are met when standard procedures are inadequate in meeting specific needs

• Demonstrate sensitivity, empathy, responsiveness and creativity to ensure customer satisfaction

• Network throughout the organization to engage supporting units in delivering solutions

QUALIFICATIONS:

· Must be BS graduate / 2-yr vocational course graduate or at least 2 years in college.

· Must have strong sense of customer service.

· Fresh graduates and shifters from other industries are welcome to apply

· Must have good comprehension skills.

· Must have the ability to withstand call center pressure.

· Must be willing to work in Global City, Taguig area and on shifting schedules.

· Must be willing to start IMMEDIATELY!!!

· Call center experience is an advantage, but not required.



Interested applicants are encouraged to send their application online to:

STARGROUP EXECUTIVE SEARCH

Email Address: xxxx.xxxxxxxxx@xxxxxxx.xxx

Contact Numbers; 0917-8217827, 0918-9850616 or 280-4712



Applicants sending resume through email must indicate:

Applicant for CUSTOMER SERVICE REPRESENTATIVE as subject.

It is unlawful to employ a person who does not have permission to live and work in the Philippines. Unless the advert states otherwise, please ensure you have this permission before applying.