Job Title: Client Support Executive
Location: Makati City
Salary: 35,000 - 50,000 pesos
Duties and Responsibilities:
This person is responsible for smooth day to day business operations and processes, maintaining high service levels, up keeping of data quality.
Work with the Operations Manager to ensure smooth delivery of the suite of bureau services to the subscribing members.
Operates within an overall strategic concept set forth by the company
To handle the day to day customer support, operational functions and goals using the available resources via the most efficient, meffective and great integrity methodology.
To ensure that the standard operational procedures and handling processes are followed closely in accordance to the compliance requirements.
Ensuring the subscribing members is abiding to the Subscribers Agreement in their daily usage of bureau suite of services by conducting data integrity checks.
To perform User Acceptance Test (UAT) to any system deliverables and/or data patches prior to production roll out.
Follow directions set for department by delivering company expectations.
Provide support to Operations Manager to defines scope of projects/services and plans for human, technical and financial
resources so as to provide an integrated framework in which goals may be achieved.
Performs other related duties as assigned.
Minimum Qualifications:
The duties and responsibilities described above are the essential functions of the job. The qualifications below are representative of the
person’s characteristics, knowledge, skills, and/or abilities required.
This position requires a university degree with emphasis on business or finance management or equivalent. 3-5 years of banking
operations experience with international bank(s) or financial institution(s) at executive level.
Candidate should have excellent communication and work management skills. Candidate should also have project management
experience and possess strong customer service skills. Experience in establishing standard processes, documentation and conducting
User Acceptance Test (UAT) will be an advantage. He/She should also be process oriented and carries great integrity in his/her role.
Excellent verbal and written communications in English is a must. Ability to communicate verbally in Tagalog required. To succeed in the
daily duties, candidate should be well versed in MS Excel, MS Word, MS Access, and MS Powerpoint. |
