• Skilled in hardware installation and upgrades – Motherboards, Processors, RAM, Graphics cards, Sound cards, Modems (wireless a., b., g.; dial-up, high-speed), Parallel cards, and Full System Builds. • Skilled in operating system installation and upgrades – Windows (’95, ’98, 2000, NT4, Server 2003, Server 2004, Virtual Server 2005, XP Home, XP Media Center, XP Pro, XP Media Center 2005), DOS (3.0, 4.0, 5.0, 6.0, 7.0), LINUX (Redhat, SUSE, Xandros, Xandros Pro), MAC (OS 9.X through 10.4 Tiger). • Skilled in software installation and upgrades – All applications of: Adobe, MS Office, MS Works, Utilities, Virus scanners (Norton, Panda, PC-Cillin, McAfee, Kapersky 5.0), Spyware (Webroot, Trend Micro, McAfee, Zero, Lavasoft), Firewall (Zone Labs, Norton, McAfee, Trend Micro, Computer Associates), and Diagnostic tools, Driver Updates, AutoCad, AutoDesk; • Skilled in systems diagnostics – Hardware and Software, as well as OS Trouble-Shooting • Skilled in laptop diagnostic and repair – Dell, Sony, Hewlett Packard, Fry’s, Apple, Macintosh, and most other brands. • Skilled in data back-up and recovery – Restored data, OS, files, images, MP3, MPEG, documents, drivers, and configurations.