Skills and Experience • Excellent user service skills addressing the needs of both the external and internal user with strong communication and process skills • Basic grammar skills, a stellar attitude, and ability to work with diverse personalities required • Detailed, organized and results oriented • Ability to effectively prioritize and escalate user issues as required • Ability to multi-task and perform effectively under pressure • Ability to learn and assimilate technical information quickly • IT systems and networking experience with exposure to underlying security issues • Demonstrated analysis, problem solving and troubleshooting expertise • Strong attention to detail