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Senior Program Manager - Six Sigma in National Capital Region - Transcom Worldwide Philippines Inc.

Transcom Worldwide Philippines Inc.
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Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers.

We have 30,000 customer experience specialists spread out at 70 contact centers across 28 countries, delivering services in 33 languages (including Filipino) to over 350 international brands in various industry verticals.

Transcom is a global employer in an industry that depends upon strong, resourceful, talented people. We are where your customers are.

Whether onshore, offshore or near shore, we are uniquely focused on delivering outstanding customer experiences, driving satisfaction, brand loyalty and additional sales while also adding insights and value to our clients’ business operations.

Transcom has been in the Philippines since 2007. We currently have facilities located in Pasig, Mandaluyong, Iloilo and Bacolod. Employer from sector BPO / Call center, located in National Capital Region, More than 1000 workers

    About this job offer 15 January

    Salary

  • Negotiable
  • Location

  • Pasig, National Capital Region
  • Description

  • Job Objective:
    The Sr. Manager Six Sigma is responsible for the development and delivery of an effective six sigma program for Transcom Asia and other regions as needed. The primary objective is to drive six sigma competency across the organization through training, interactions with leaders, and advocacy of six sigma education campaigns.
    Essential Duties & Responsibilities:
    Communication
    Coordination with program delivery leaders and directors in identifying six sigma candidates who will undergo green and yellow belt certification programs
    Conduct meetings with senior leadership team to update on six sigma progress including success rate of six sigma projects
    Coordination with Finance in ensuring that actual and projected financial benefits are measurable and tracked. For completed projects, ensure that Finance Department measures the actual benefits generated
    Training
    Conduct green belt training for identified candidates and develop validation exams prior to certification
    Conduct train the trainer sessions with yellow belt trainers to ensure standardized learning approach
    Mentoring
    Mentor green belt candidates on the DMAIC methodology and application to their projects
    Mentor direct reports on their development
    Project Management
    Track status of all six sigma projects
    Track training completion vs. planned
    Process
    Take the lead in developing a standard approach to analytics and data management
    Develop a knowledge management governance system to ensure that all learnings and activities implemented in a project are stored and made available to other six sigma project teams
    Additional Specific Duties & Responsibilities:
    Attending country and region meeting.
    Auditing of Client workflow/processes.
    Participating in company wide projects.
    Key Metrics and Scorecard:
    The Six Sigma Sr. Program Manager’s scorecard will be discussed individually by the immediate superior.
    Job Specifications (Qualifications, Skills and Experience)
    Educational Background:
    University degree or equivalent higher qualification
    Special Certification
    Six Sigma Black Belt or higher
    Work Experience:
    Has worked in a Quality, Training, or Operations department.
    Has worked with numbers and understand basic mathematics needed for reporting, analysis and differentiation purposes.
    Has proven and successful track record of effective training in the CRM business or a closely related industry.
    Has experience in monitoring skills and coaching skills related to behaviour specific feedback.
    Skills Requirements:
    Manage your time effectively and be focused on setting clear objectives and priorities
    Competencies
    1. Organizational Awareness
    2. People Leadership
    3. Customer- Centric
    4. Goal- Orientation
    5. Quality Orientation
    6. Analytical Thinking & Problem Solving
    7. Integrity
    8. Expertise Skills
    9. Adaptability
    10. Communication
    11. Generating Vision
  • Number of vacancies: 1
  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 1
  • Availability for travel: No
  • Availability for change of residence: No

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