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104 reviews

kgb is a privately held, New York-based company and the world's largest independent provider of directory assistance and enhanced information services. During its over twenty year history, kgb has built some of the most successful brands in the telecommunications, customer care and enhanced information services sectors. kgb's European brands include The Number 118 118 in the United Kingdom and Le Numero 118 218 in France, both of which are leading players in their respective markets.

kgb has pioneered the provision of a broad range of wholesale and retail information services beyond traditional directory assistance services, including call completion, movie listings, train schedules, price comparisons and "Ask Us Anything" service across multiple platforms, including mobile and landline phones, SMS and the Internet. In 2009, kgb launched its text answer service following the success of kgb's similar "Ask Us Anything" premium text answer service in the United Kingdom. Early in 2010, kgb extended the brand to the Web with the launch of a site where users can search the vast kgb database of questions and answers, or ask their own question directly to a kgb Special Agent. kgb's customer care business, Conduit, operates in the U.S. and Europe and has over fifteen years of experience in providing call center support for many leading customer service and sales-oriented organizations across a variety of industry groups, including telecommunications, cable, utilities, government, and health care.

In 2010, kgb launched a people search engine that enables consumers to monitor their profile on the Web, set alerts, and manage their reputation online. New brands were further introduced in 2013 that would provide value-added services to kgb's customers such as 118 118 Surprises, 118 118 Money and 118 118 Beauty.

National Capital Region
BPO / Call center
More than 1000 workers

General rating kgb_Philippines


Based on 104 reviews

  • 5 32%
  • 4 43%
  • 3 22%
  • 2 2%
  • 1 1%

Work environment


Salary and benefits


Career opportunites


professionals recommend working here

Last comments kgb_Philippines

  • Team Leader

    Former employee · Calabarzon · January 21, 2020

    • Work environment

    • Salary and benefits

    • Career opportunites

    The company was my first ever experience in BPO and my stay for almost 9 years was also awesome.

    Does recommend working here
  • Call Center Manager

    Current employee · Calabarzon · January 20, 2020

    • Work environment

    • Salary and benefits

    • Career opportunites

    KGB was able to help me develop my skills since I don't have any experience in BPO. I started as a customer service representative and was promoted after 2 years.

    Does recommend working here
See 15 comments about kgb_Philippines

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professionals recommend working here