PCCI Iloilo

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The Philippine Call Center Institute- Bacolod (PCCI) is a sister school of Call Center Academy (CCA). PCCI started its business in May 2010. For the past year in the business, PCCI have established its name not just in the province of Negros Occidental but also in Iloilo City, Roxas City, Bohol, Dumaguete and lately, in Cagayan De Oro City, Dipolog, and Angeles. Moreover, the Call Center Academy (CCA) was established in 2001 to address the pressing need of providing employment opportunities for the call center and business process outsourcing (BPO) industry. CCA initially started as a training institution, offering public classes on call center training programs and catering to aspiring call center agents – fresh graduates and career shifters. Later on, CCA/PCCI expanded its horizons by giving customized training programs and consultancy services to private companies (across different industries) and schools.

Furthermore, CCA/PCCI has worked closely with the Technical Education and Skills Development Authority (TESDA) towards the accreditation of its call center courses, in line with the Training Regulations for Contact Centers of TESDA.

CCA/PCCI is also into Sourcing and Recruitment. Applicants are assessed by CCA/PCCI and qualified candidates are given free training and coaching before they are endorsed and eventually land a high paying job in the Call Center industry.

Currently, CCA/PCCI has placement and training arrangements with several of the largest call centers in the country. CCA/PCCI holds training for the agents of certain contact centers in order for them to be recruited. This has also been beneficial to the graduates of CCA/PCCI vis-à-vis employment, enabling them to gain priority and access in the hiring and recruitment process of these contact centers during the course of their training and upon graduation.

Western Visayas
Education
From 1 to 10 workers

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