RSVP Call Center

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Would you consider moving to Baguio City to work in a (very) unconventional call center? We are RSVP Call Center. Filipino-owned and home-based, no one's a Gilbert here. Certainly, no Dilbertish cubicles. What we have are regular-sized rooms with four roomlets, each one equipped with a PC and phones. Call it "personal space," tutors are allowed to decorate according to personal preference or personal tolerance for garishness. Meals and coffee-breaks are taken outside in a stylized kubo dubbed “Java the Hut.” Smoke breaks are encouraged at the topmost level of our tower-like building, featuring a 360 degree view of Baguio and the Cordillera mountain ranges. (Oh yeah, in lieu of Catbert, an authentic Korean Jindo--- called, well, "Jindo"---has the run of the office.) Our product is Phone English and our students are mainly Korean professionals and office workers (in Korea). All our agents---we call them "tutors"---are women. No supervisors and no team leaders, there is no politicking and little pressure. Tutors are responsible for the quality of their individual work, and communicate with Management mostly via chat and a message-slot system which they check upon time-in. Classes are ten minutes per student per day. These basically involve engaging the student in a conversation in English (helped along by discussion materials) and making immediate corrections to his/her grammar and pronunciation. All the calls are outbound. (Read: finger-based). Tutors call the same student at the same time, Mondays to Fridays, until his/her End of Contract (which is renewable). Working schedules are flexible: Morning Shift (5AM to 11AM), Mid-Shift (10AM to 4PM) and Evening shift (5PM to 11PM). Tutors are welcome to work any or all shifts, depending on their motivation to earn (and the extent of their willingness to give up their social lives). Multiple-shifters are allowed to sleep-in---which essentially means they live in the call center---and work in their pyjamas if they wish. Weekends however are sacred. We don’t work them thus it's imperative that tutors work smart. The pay is way above par the going Baguio rate, and definitely at par with Manila. Computed simply as follows: PhP 363.00 multiplied by the number of students (low 25 to 35, high 50 to 60, some tutors have as many as 65), PLUS Holiday Pay, Service Incentive Leave, 13th Month Pay and Discretionary Performance Incentives. Expect all the usual benefits---SSS, PHIC, Pagibig, Night Differential and Overtime Pay---to be applied on the first day of work. Our basic qualifications cannot be any simpler: 1)Applicant’s spoken English must approximate that of a native speaker 2)Written English must be excellent Other considerations, while just as relevant, are counter-weighted by above. We are hiring for November 2009 class openings for two new accounts. Interested? Email your resume to or SMS 0917-501-7787. Our mailing address is: RSVP Call Center, The RSVP Tower, 38 First Road, Quezon Hill, Baguio City. Our application process is as follows 1) An initial interview/screening is conducted over the phone. The emphasis being accent and intonation, applicants are usually asked to relate a funny story. 2) Passers are invited to Baguio to take a diagnostic exam (English-centered) 3) A personal interview with the Operations Manager immediately follows 4) Passers of that interview are endorsed to the CTO/CFO for interview 5) Passers of that interview are endorsed to the CEO for interview 6) Passers of that interview are invited to observe one shift (involves staying for about 4 hours, having breakfast or dinner in the call center and being introduced to the tutors) in order for them to get an actual feel for the job. 7) Panel interview with Operations Manager, CTO/CFO and CEO follows 8) Confirmation of employment and contract signing

Cordillera Admin. Region

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