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  • Description

  • - Bachelor's Degree in any IT related courses.

    - With at least 6 months working experience. (Freshgrad are welcome to apply)

    - Willing to work in ETON Centris, Quezon City

    - Good communication skill is a must.

    - Act as a technical consultant on all customer interaction (phone, call, email, chat), treating each call as an opportunity to provide customer satisfaction.

    - Provide Applications support and guidance on features, functions, and use of products and versions.

    - Incident and Service Request fulfillment by ensuring the approved process is completed or dispatching to Customer’s service provider to complete the process.

    - Solution adoption consultation assists in minimizing risk due to change in Customer environment impacting Customer Users’ experience with and/or expectation of IT.

    - Provide customers with a solution through information gathering, analytical troubleshooting and problem research, or to route or escalate the call to the appropriate resolution group

    - Escalation and management of calls to agreed service levels.

    - Identify, analyze problems and recommend improvements identified in their own area of responsibility and implementing those with a recognized business benefit.

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 1
  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Service Desk Voice Anlayst

  • Quezon City, National Capital Region

  • Company

  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply