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All Transport Network

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6 reviews

Customer Service Assistant Junior

Parañaque, National Capital Region ·  18 November (updated)

    Description



  • Primarily provides customer service support to assist in the fulfillment of all requirements of clients. Relatedly, conducts sales & marketing assistance to Country Sales Manager/BDEs/CSS/CSM and house accounts to contribute to the achievement of the company’s sales targets including maintenance of new clients and acquisition of new ones.

    Statement of Duties:

    1. Provides sales support that merits the requirements of the sales organization.

    2. Responsible for inquiring standard and special rates/charges from agents, carriers and consolidators.

    3. Prepares and sends out proposals to clients within parameters and organizes the adequate follow-up.

    4. Ensures adequate action and reports on complaint of customers.

    5. Secures all necessary information in the assessment of credit worthiness of clients.

    6. Collects market data (including behavior of competitors) and informs all parties involved.

    7. Assures customer relations in absence and non-availability of RDMs/BDEs.

    8. Assist in sending out and retrieval of Customer Satisfaction Questionnaires & Investigate areas of improvement for low rating.

    9. Ensures satisfaction of existing customers and maintaining lasting relationship with them.

    10. Telesales for moving and non-moving accounts.

    11. Conforms to the requirements of ISO, QMS, 5S and other work related standards.

    12. Responsible in updating database of RDMs/BDEs and house accounts.

    13. Attends to trainings required by Country Sales Manager, RDM/BDE/CSM/CSS.

    14. Attend to seafreight and/or airfreight bidding requirements of RDMs/BDEs clients.

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 1
  • Language(s): Tagalog ,English
  • Availability for travel: No
  • Availability for change of residence: No
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Job summary

  • Customer Service Assistant

  • Parañaque, National Capital Region

  • Company

    All Transport Network
  • Work type

    Permanent contract

  • Type of contract

    Full Time

  • Apply