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Clark Outsourcing

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40 reviews

Account Manager - Night Shift

Night Shift

₱ 35,000.00 monthly ·  Pampanga, Central Luzon ·  20 October (updated)

  • Description



  • Our benefits include:

    Performance evaluation at 6-months

    13th month pay

    HMO (Maxicare)

    5 Service Incentive Leaves upon reaching 1-year of service/employment

    Maternity Leave, Paternity Leave, SOLO Parent Leave, Magna Carta Leave, etc.

    Education Benefit

    Retirement Benefit

    Shuttle Service

    CO League (Swimming, jiu-jitsu, yoga, billiards, table tennis, prizes, events, training, outreach, etc.)

    24-Hour Management & Tech Support

    Great hands-on support team and fun working environment

    Additional professional training and support

    Work with an amazing group of people who care and will promote your career growth

    Position Description

    Position Title: Account Manager (Junior)

    Classification: Manager

    Salary Grade: 25,000 - 30,000 / month

    Reports To: Account Managers, HR, Executive Management

    Primary Relationships: Internal Teams, Client Staff, Clients

    Date(s): September - October 2020

    Background:

    As a Junior Account Manager, you will be the secondary point of contact for all matters specific to your client accounts. You are the secondary support person for communications between the client, staff, and other departments within the company. The role of the Junior Account Manager is to support the Account Management team, clients and staff by guiding them on best business practices and policies. The Junior Account Manager handles inquiries, provides consultation, and guides clients and staff on work-related issues. They are responsible for actioning performance and disciplinary items while executing various requests on behalf of the client. Junior Account Managers identify areas for improvement and conduct additional training for the betterment of the account.

    Ultimately a Junior Account Manager must develop and formulate strategies to help achieve the organization’s goals by driving objectives, quality, consistency, and dependability. You will help determine the strategy of the operations decision-making processes using guidelines that are aligned with the companies long term goals.

    Main Roles:

    Handle administrative tasks for internal teams, client staff, and clients

    Provide support to the Account Management Team

    Schedule:

    Must feel comfortable working flexible business hours in the Philippines. This role is predominantly designed for US hours (graveyard shift); however, you will be required to work on different schedules to support the needs of the business.

    Responsibilities:

    Serve as the secondary point of contact for all account-related inquiries

    Ensure the timely and successful delivery of objectives in accordance with the client’s needs

    Gather knowledge on the standard operating procedures needed to complete deliverables

    Help identify and clearly communicate areas of improvement

    Work with the client staff independently to support them and liaise with the client when it is a task and/or performance-related

    Prepare emails on the account status, attendance, and performance

    Aligns management, supervisory and front-line resources to maximize efficiency

    Ability to work independently, with limited required direction and guidance

    Regularly attends departmental and/or project meetings as required

    Requirements:

    Bachelor's Degree in any field

    Good organizational and prioritization skills

    Willing to adopt a fast-paced working environment

    Ability to work well under pressure

    Excellent English language skills (written and speaking)

    Very good computer skills; computer literate

    Detail-oriented and a high level of accuracy in work product

    Ability to maintain confidentiality

    Good time management skills

    High level of intelligence

    45 words per minute typing minimum

    Experience:

    A minimum of 3-4 years in a BPO setting or like experience as an Account Manager, Team Lead, Manager, or Supervisor

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 3
  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Account Manager

  • Pampanga, Central Luzon

  • Company

    Clark Outsourcing
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Salary

    ₱ 35,000.00 monthly

  • Apply