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Clark Outsourcing

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40 reviews

Customer Service Representative

Pampanga, Central Luzon ·  20 October (updated)

  • Description

  • Our benefits include:

    Work directly with an international client

    Performance evaluation at 6-months

    13th month pay

    HMO (Maxicare)

    5 Service Incentive Leaves upon reaching 1-year of service/employment

    Maternity Leave, Paternity Leave, SOLO Parent Leave, Magna Carta Leave, etc.

    Education Benefit

    Retirement Benefit

    Shuttle Service

    CO League (Swimming, jiu-jitsu, yoga, billiards, table tennis, prizes, events, training, outreach, etc.)

    24-Hour Management & Tech Support

    Great hands-on support team and fun working environment

    Client benefits include:

    Work with an amazing team of people who will help support your career growth

    Team incentives such as monthly food parties, potential bonuses, etc.

    Job Brief:

    We are hiring a Customer Service Representatives to manage customer queries, complaints, and to suggest products to our current subscribers. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

    Customer Service Representative Responsibilities:

    Maintaining a positive, empathetic and professional attitude toward customers at all times.

    Responding promptly to customer inquiries.

    Communicating with customers through various channels.

    Acknowledging and resolving customer complaints.

    Knowing our products inside and out so that you can answer questions.

    Processing orders, forms, applications, and requests.

    Keeping records of customer interactions, transactions, comments and complaints.

    Communicating and coordinating with colleagues as necessary.

    Providing feedback on the efficiency of the customer service process.

    Ensure customer satisfaction and provide professional customer support.

    Customer Service Representative Requirements:

    High school diploma, general education degree or equivalent.

    Bachelor Degree of any kind is preferred but not required.

    Ability to stay calm when customers are stressed or upset.

    Comfortable using computers.

    Experience working with customer support.

    Working Conditions:

    The work schedule is US Shift

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 1
  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Customer Service Representative

  • Pampanga, Central Luzon

  • Company

    Clark Outsourcing
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply