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Reservation Staff - with at least 1 year hotel booking experience

with at least 1 year hotel booking experience

Pampanga, Central Luzon ·  26 June (updated)

Cloudstaff

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123 reviews
  • Description



  • Job Description:

    - Knowledgeable of OPERA - Reservation System

    - Reservation specialists answer incoming phone calls from potential customers. During these calls, they answer customer questions about facility amenities and available guest services. Reservation specialists also listen to voicemails and call customers back to book reservations.

    - Reservation specialists schedule reservations, inputting all check-in and check-out dates and times into the company reservation system. This includes updating and maintaining accurate records for all guests.

    - Reservation specialists respond to online inquiries from customers.

    - Reservation specialists provide customers with directions to various locations on and within the property. They also provide guests with pamphlets and information regarding services and amenities offered by the facility.

    Essential Skills:

    1. Customer service – employers look for reservation specialists with strong customer service skills because this is a customer-oriented job

    2. Salesmanship – reservation specialists use persuasion and selling techniques to convince customers to buy extra services and make use of amenities

    2. Communication skills – because reservation specialists answer incoming phone calls and respond to customers online, excellent verbal and written communication skills are essential for this job

    3. Computer skills – reservation specialists use computers to schedule bookings in online reservation systems, update digital customer files, and respond to online inquiries

    4. Data entry – reservation specialists input information into online systems, so employers prefer professionals who have good data entry skills

    5. Problem-solving skills – reservation specialists address customer questions and help them book reservations, which can require some problem-solving when specific rooms or services are not available precisely when guests want them

    6. Multitasking – as reservation specialists answer all incoming phone calls and respond to online inquiries, good multitasking skills are required to juggle several customer requests at once

    Work schedule: Morning shift

    Salary: Php 20,000

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 2
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Reservation Staff

  • Pampanga, Central Luzon

  • Company

    Cloudstaff
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply