Customer Order Management

Call and Email Support

Quezon City, National Capital Region ·  Today, 07:22 AM (updated)

102 reviews

    Description





  • DESCRIPTION:



    The Customer Support position is a customer facing position that is responsible for managing, liaising and assisting assigned customer accounts.



    RESPONSIBILITIES:

    Communicates with customers by email and as part of a phone queue

    Reviews and manages account purchase orders

    Order management for accounts including order entry, quoting, expediting and cancellations

    Prepares and communicates open order reports of customer accounts

    Provides accurate quotations based on customer requirements

    Responds to customer inquiries regarding price and delivery information

    Develops and maintains customer relationships both internal & external

    Handles customer concerns and complaints

    Provides prompt, accurate, efficient and courteous customer service

    REQUIREMENTS:



    Minimum of 1 year Customer Service experience

    College Graduate

    Knowledgeable in MS office applications such as MS Word, Excel and PowerPoint

    Good customer support skills

    Excellent typing skills

    Multi-tasking skill in a fast-paced environment

    Has strong sense of urgency

    Strong in written and verbal skills

    Ability to work well under pressure

    Accurate in delivering outputs

    DETAIL ORIENTED

    Resourceful

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 1
  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Customer Order Management

  • Quezon City, National Capital Region

  • Company

    Emerson
  • Work type

    Permanent contract

  • Type of contract

    Full Time

  • Apply