Customer Service Specialist

Quote to Cash Experience

Manila, National Capital Region ·  25 March (updated)

102 reviews

    Description



  • Description

    To ensure and maintain high level of customer service by taking ownership of customer enquiries and handling of orders from receipt to the closure of sales. Management of MRO and project orders from order review to post sales issues with close interaction with factory, sales office and Emerson representatives.

    Responsibilities

    • Order Management and Customer Service

    • Checks for Completeness of Commercial Requirements and ensures that order details (dates, details) in Oracle System matches customer’s requirements as indicated in customer documents

    • Provides Shipment Confirmation to Customers and ensures that orders are in ready condition and in correct status before each order status

    • Analyses, qualifies, and completes Change Order Requests

    • Verifies New Customer accounts and works with Customer Vendor Data Hub team for creation of accounts in the business systems and applies for commercial bonds for the order if needed

    • Notifies Customer of Promise Delivery Date with an order acknowledgment and ensures that customer receives their orders on time and shipment commitment targets are met

    • Proactively and promptly updates the customer of any delays in deliveries whether a revised delivery date is available or not

    Requirements

    • Education: Bachelor's Degree in Business or similar courses

    • Job Related Experience: At least 1 year related experience in order management or similar support/functions, with general understanding of the quote-to-cash processes

    • Specific Knowledge: Intermediate to Advanced MS Office Application – MS Outlook and Excel

    • Business systems and tools (e.g. Oracle, JDE, SharePoint, etc.)

    • Excellent English verbal and written communicate skills

    • Required Competencies:

    • High sense of urgency to achieve goals, results driven, communicates assertively and with tact, willing to learn, Works well under pressure, customer focused, team player

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 1
  • Language(s): Tagalog ,English
  • Knowledge: Microsoft Excel, Microsoft PowerPoint, Microsoft Word
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Customer Service Specialist

  • Manila, National Capital Region

  • Company

    Emerson
  • Work type

    Permanent contract

  • Type of contract

    Full Time

  • Apply