Description



  • Order Entry Representative 1

    Emerson is relentless in delivering our brand promise to provide solutions that bring greater value to our customers – including unparalleled customer service. By joining us as an Order Entry Representative 1, you get to echo this promise as Emerson’s frontline representative and serve as a solutions provider for both internal and external customers. You will be supporting the Emerson Commercial and Residential Solutions Professional Tools business, a leading manufacturer of dependable and innovative tools for the construction and professional trades. Professional Tools business includes some of the most reliable tools and technologies for those working in mechanical, electrical and plumbing trades. RIDGID®, Greenlee® and Klauke® build trade-trusted tools that answer the call on the toughest of jobs

    In this capacity, you will be responsible in providing back office support to the Professional Tool’s supply chain composed of contractors, distributors, builders, end users, etc. The Order Entry Representative needs to ensure that all Professional Tools North America Distributors’ Purchase Orders are entered within the target time and with great accuracy. Here, you will have the opportunity to exhibit your customer service skills and build strong relationships with our customers in every interaction and make it easy for them to do business with us.

    If this sounds like a perfect fit for you, apply now and join our team in Quezon City, Philippines.

    IN THIS ROLE YOU WILL:

    1. Enters Purchase Orders received from various Distributors in a timely manner;

    2. Provides other back office support initiatives such as order status and tracking.

    3. Collaborates with RIDGID Customer Service team and answers inquiries about a purchase order, if needed;

    4. Ensures that required information pertaining to a purchase order and other correspondence are logged into central information system for reporting purposes;

    5. Escalates out of his boundary issues to team lead/POC escalation teams; Provides accurate solution in a timely manner

    6. Makes outbound calls for verifying purchase order concerns with customers as necessary;

    7. Attends scheduled product training and pass the assessment every end of fiscal year;

    8. Works with team and process improvement initiatives and value-added projects as identified by the POC and or the lead;

    FOR THIS ROLE YOU WILL NEED:

    • Bachelor’s degree in any Business-related course

    • Experience in data entry and customer service back office functions

    • Data entry experience and knowledge of commonly used concepts, practices and procedures relating to order entry

    • Excellent computer skills: understands the internet, utilize web-based sites and comfortable in using a variety of non-MS Office Computer Applications

    • Practical knowledge on Oracle e-business suite

    WHO YOU ARE:

    You exhibit passion and enthusiasm to ensuring customers have the best possible experience in all touchpoints. You demonstrate superior customer service by processing orders, preparing timely and accurate reports, and retaining and improving customer relationships to ensure customer satisfaction. You are highly organized, analytical and have a strong attention to details. With excellent communication skills, you can effectively communicate ideas and influence both internal and external customers. You are interpersonal savvy and able to collaborate and effectively work with people across any level.

    Our Offer to You:

    Make a difference with the work you do

    By joining Emerson as a Order Entry Representative 1, you will be given the opportunity to make a difference with the relevant and critical work you do for the core of our business – our Customers.

    Emerson is committed to creating a global workplace that supports diversity and embraces inclusion. We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential.

    We are committed to the ongoing development of our employees because we know that it’s critical to the success of our company as a truly global entity. Our training programs and initiatives focus on end-to-end development from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship and coaching, project management, and on-the-job training.

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 1
  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Order Entry Representative

  • Quezon City, National Capital Region

  • Company

    Emerson
  • Work type

    Permanent contract

  • Type of contract

    Full Time

  • Apply