Aftersales Zone Officer | Bestjobs Philippines

    Description





  • PRIMARY RESPONSIBILITIES:

    The Aftersales Zone Officer must ensure that the dealership after sales operations must operate with optimum performance in driving dealer profitability with sustainable growth and enhancing customer relations.

    MAJOR RESPONSIBILITIES:

    1. Collates and analyze data from dealers.

    2. Propose strategic plans for dealers to attain target.

    3. Conduct follow up regarding compliance on agreed plans.

    4. Monitor progress of dealers target thru intensive monitoring and proper guidance in achieving customer satisfaction.

    5. Conduct dealer visit for assessment of actual progress and compliance to Foton standard process.

    6. Provide action plan based on assessment result, conduct training and necessary assistance from time to time.

    7. Receive and address direct concerns thru following:

    o Customer

    o Dealership

    o Inter department (UAAGI/FMPI)

    o ASC (Accredited Service Centers)

    8. Monitor job request progress and timely update to concerned department/client.

    9. Conduct post service call daily to every concern received.

    10. File and document call transaction for reference.

    11. Other task that may be assigned from time to time.

    Qualifications:

    - Graduate of any 4 year College degree preferably Automotive related course. Mechanical Engineering is a plus.

    - At least 1 year of experience in an Automotive Industry

    - Customer Service Oriented

    -Computer Literate

    -Knowledge on motor vehicle parts and servicing is an advantage

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 1
  • Language(s): Tagalog
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Aftersales Zone Officer

  • Pampanga, Central Luzon

  • Company

    Foton Motor Philippines, Inc.
  • Work type

    Other type of contract

  • Type of contract

    Full Time

  • Apply