Technical Supervisor | Bestjobs Philippines

    Description



  • PRIMARY RESPONSIBILITIES:

    The Technical Supervisor is to direct and coordinate activities of technical team for the organization by performing the following duties personally or through subordinates.

    MAJOR RESPONSIBILITIES:

    1. Delegate and allocate responsibilities efficiently to manage given tasks / projects from end to end.

    2. Review the work of subordinates for accuracy and conformance to policies and procedures.

    3. Studies and standardizes procedures to improve efficiency of the technical team.

    4. Checks and evaluates reports of the technical team to ensure accurate workflow.

    5. Determine work procedures, prepares schedules, expedite day to day operation of the technical team.

    6. Participates in meetings with dealerships, clients and other personnel.

    7. Meets with Aftersales team regularly and gives them weekly, monthly and annual reports, which include technical team's performance, budgets and status.

    8. Conducts regular meetings with the technical teams, whether as a whole or through one-on-one discussions. Provides each team member an objective or goal that will be monitored throughout the year.

    9. Conducts performance reviews of team members and gives them feedback, as well as makes recommendations when applicable.

    10. Manage and coach dealers / fleets in order to improve their service and repair turnover and capability. This must be achieved in a manner that also maintains high levels of customer satisfaction.

    11. Conduct regular visit, performance reviews with dealers, agree to have corrective actions where it is required and keep full awareness of the critical issues.

    12. Other task that may be assigned from time to time.

    13. Receive and address direct concerns thru following:

    a. Customer

    b. Dealership

    c. Fleet

    d. Inter department (UAAGI/FMPI)

    e. ASC (Accredited Service Centers)

    Qualifications:

    -Graduate of any 4 year College degree preferably Automotive related course

    - 3-5 of experience in an Automotive Industry

    - Customer Service Oriented

    -Computer Literate

    -Knowledge on motor vehicle parts and servicing is an advantage

    -Good customer service skills

    -Interpersonal skills

    -Willing to work in Clark, Pampanga

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 3
  • Language(s): Tagalog
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Technical Supervisor

  • Pampanga, Central Luzon

  • Company

    Foton Motor Philippines, Inc.
  • Work type

    Other type of contract

  • Type of contract

    Full Time

  • Apply