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CRM Delivery Lead - BGC, Taguig

BGC, Taguig

₱ 48,000.00 monthly ·  Taguig, National Capital Region ·  Today, 04:34 PM (updated)


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  • Description

  • CRM Delivery Lead will do:

    Lead the CRM Centre of Excellence to ensure successful execution of company's CRM strategy.

    Responsible for meeting the needs of at least 10 professionals that have responsibility for CRM execution, operations, training, QA and compliance.

    Take responsibility for and own the outputs that come from the wider team.

    Work with senior management to optimise and improve the way that Centre of Excellence functions.

    Ensure that processes and procedures are strictly adhered to and trouble shoot issues if and when they arise.

    Align with the Marketing and Commercial teams to help them achieve their KPIs.

    Build and enable an optimisation culture to ensure that there is a continuous improvement in all CRM activities.

    Build out the reporting capabilities to ensure that senior management have full visibility and understanding of CRM activities.

    Contribute to the budgetary and planning sessions to ensure the resources are available to delivery on stated goals.

    What we'd like to see from you:

    At least 5 years' experience in gaming/sportsbook CRM delivery

    At least 5 years' leadership experience

    Laser sharp focus on what is important to customers and aligning activities to deliver on this focus

    Very focused and assertive - knows how distinguish and priorities between important and less important tasks

    Can make things happen - takes responsibility and accountability

    Experience, interest and aptitude in technology, gaming, and sports betting

    Excellent communication, managerial and interpersonal skills

    Highly organised and process driven

    Excellent command of MS Office-package

    Excellent command of the English language, writing, and speaking

    Great attention to detail and tone of voice

    Amenable to work on shifting, holidays, and on-site

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 5
  • Availability for travel: No
  • Availability for change of residence: No
To see the complete contact information, Apply now

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Job summary

  • CRM Delivery Lead

  • Taguig, National Capital Region

  • Company

  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Salary

    ₱ 48,000.00 monthly

  • Apply