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  • Description

  • Duties and Responsibilities:

    Acts as the link between the Customer Service Head and potential clients.

    Organizes and maintain a complete and updated clients records of old, existing and new clients in soft and hard copies. The information include the name of the client, contact person, address, contact information, company officers, nature of business, year partnership with InEx started, and other information as seen important.

    Handles routine customer inquiries regarding products and services of the company.

    Obtains and evaluates relevant data to handle complaints and inquiries of the costumers; analyze information and recommend corrective actions.

    In consultation with the Customer Service Head, provides timely solutions to customer inquiries and ensures accuracy of information.

    Creates and monitoring system to track customer inquiries and complaints and determine reasons for speedy and delays in actions.

    Ensures high level of customer service by coordination meetings with clients and timely response of inquiries/complaints.

    Prepares letters/communication to clients.

    Helps the Customer Service Head in preparing reports and statistics related to Customer Service functions by collecting data from production, management, Accounting Department, Trucking and Clients.

    Conducts research work in designing market survey/client survey and in conducting surveys to improve quality service, productivity and profitability.

    Assists the Customer Service Head in the implementation of customer service strategies to improve quality service, productivity and profitability.

    Maintains accurate and proper records of all the transactions/sales/correspondences/minutes of discussions or meetings that have taken place.

    Performs other task as may be needed from time to time.

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 2
  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • CSR Manufacturing

  • Taguig, National Capital Region

  • Company

    Inventory Exchange Center, Inc.
  • Type of contract

    Permanent contract

  • Work type

    Full Time

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