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Desktop Technical Support Agents - Davao


₱ 20,000.00 monthly ·  Davao del Sur, Davao Region ·  September 25 (updated)

NeksJob Philippines

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  • Description

  • Key Responsibilities:

    -Perform software, anti-virus and managed desktop tools.

    -Ensures all customers are assisted in a timely and professional manner, and within the IT policies and

    procedures of the IT Department.

    -Dispatches request tickets to other IT organizations and follows defined IT escalation prs password reset/unlock via call and or Ticket for all Teleperformance employees.

    -Responsible for first level of customer service support. Screens, refers and diagnoses, all inquiries, work requests, reported issues related to IT-supported systems and equipments, essential procedure for

    unresolved incident tickets.

    -Host conference bridges for Internal and external Change Request that will need representation from IT


    -Open to Fresh Graduates!


    -Working knowledge in troubleshooting and diagnosing computer hardware and software issues

    -Computer proficiency (especially with -Microsoft Office applications)

    -Understanding of ITIL best practices.

    -Proficient in written and spoken English

    -Ability to effectively communicate with all levels of staff and management

    Strong interpersonal and customer service skills

    -Ability to learn about new systems and equipments quickly

    -Demonstrated ability to work under pressure and produce

    -Ability to multi-task, adapt to change, and achieve results with accuracy and precision

    -Well-organized and a good planner

    How to apply:


    • Text your Full name/Contact Number/Email Address/Location to (Click "Apply now" to see the contact details)

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Language(s): Tagalog
  • Availability for travel: No
  • Availability for change of residence: No
  • People with disabilities: Yes
To see the complete contact information, Apply now

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Job summary

  • Desktop Technical Support Agents

  • Davao del Sur, Davao Region

  • Company

    NeksJob Philippines
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Salary

    ₱ 20,000.00 monthly

  • Apply