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Mandarin Customer Service Rep. pioneering account

₱ 80,000.00 monthly ·  Makati, National Capital Region ·  Yesterday, 04:22 PM (updated)

Open Access Marketing Philippines Inc

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30 reviews

    Description



  • About the Company
    Open Access Marketing has been providing business process and call center outsourcing solutions to a host of international clients since 2006. OAM is experienced in designing, implementing and managing critical business processes and call center solutions for Clients around the world from its Makati, Philippine operations centers.

    Role:
    Responsible for identifying the issue with the customers and resolve themselves or route them to the available engineer. They will create, manage tickets for the issues that the customer contacts. They act as the mediators between the customer and the Product Support teams by monitoring the basic cases and following up to ensure the customers tasks are completed on time (B2B process).

    Responsibilities:
    • Excellent Communication - for voice, email & chat support. Also possess good listening skills to understand customer query and post qualitative queries to customers.
    • Receive customer calls, log issues, analyse configurations, application and system log files to determine the cause of issues (when needed) and escalate to next level of support.
    • Maintain accountability for an issue until the same is resolved.
    • Ability to learn and logically work through problems to determine their cause and how they can be resolved.
    • Report errors/bugs to Product Support team.
    • Provide consulting for customers on procedural issues and queries including quick solution for already known & documented issues
    • Share knowledge & best practices with the team.
    • Delivery of valuable content for Product Support Knowledge Base.
    • Contribute to Technical Knowledge Database.
    • Proper transition process of all business-critical occurrences to peers in other locations across the globe.
    • Participate in weekend support coverage as per roster planned globally.
    • Should be ok for Shifts on rotational basis
    • Continually develop expertise on new releases and product as demanded by business environment.

    Requirements:
    • Fluent in both English and language of expertise
    • Willing to start ASAP
    • At least HS graduate
    • Willing to work in Makati

    Benefits:
    • Salary is 90K
    • Free work visas Proces
    • 20 leave credits

    Send you resume to ****@openaccessbpo.com
    Visit ***.com to learn more about OAMPI


  • Requirements

  • Minimum education level: Senior high school
  • Language(s): English ,Mandarin Chinese
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Mandarin Customer Service Rep.

  • Makati, National Capital Region

  • Company

    Open Access Marketing Philippines Inc
  • Work type

    Other type of contract

  • Type of contract

    Full Time

  • Salary

    ₱ 80,000.00 monthly

  • Apply