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  • Description

  • Job Ad

    • Hiring for a full-time CSR position for the health industry which involves patient interaction

    • $15 per hour with fully paid health benefits after 60 days

    • The office is located in Downtown Summerlin

    Responsibilities and Duties

    • Answering phone calls with exceptional friendliness, empathy, and customer service

    • Scheduling appointments and gathering all important information when scheduling or triaging over the phone (i.e verifying the type of insurance they have, reviewing self-pay prices with them if they are not using insurance, etc...)

    • Writing referrals

    • Prior Authorizations for imaging and specialty (if the patient's insurance requires it)

    • Responding to and acting on faxes, live chat, emails, and secure messages in the App

    • Maintain operation integrity by following policies and procedures; suggesting process improvements that will benefit patients, clinicians, colleagues, and overall operations

    • Ensure patients have filled out all forms and signed consent prior to Virtual Video Visit

    • Multi-tasking with all of the above

    Qualifications and Skills

    • Familiarity with Apple products, including iPads and Macbooks, and Google Business Suite apps

    • Must have the ability to remain focused and calm during stressful situations

    • Prior admin, retail, hospitality, or customer service experience required

    • Must have the ability to speak clearly, professionally, and eloquently

  • Requirements

  • Minimum education level: Senior high school
  • Years of experience: 1
  • Availability for travel: Yes
  • Availability for change of residence: No
  • People with disabilities: Yes

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Job summary

  • Phone Support

  • , Abroad

  • Company

    Open Access Marketing Philippines Inc
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply