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Portuguese Technical Support - Makati Philippines

Makati Philippines

₱ 65,000.00 monthly ·  Makati, National Capital Region ·  9 July (updated)

Open Access Marketing Philippines Inc

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54 reviews
  • Description







  • ROLE:

    Responsible for identifying the issue with the customers and resolve themselves or route them to the available engineer. They will create, manage tickets for the issues that the customer contacts. They act as the mediators between the customer and the Product Support teams by monitoring the basic cases and following up to ensure the customers tasks are completed on time (B2B process).

    REQUIREMENTS:

    • Has Knowledge/background in IT/troubleshooting/basic programming

    • Fluent in both English and Korean business languages

    • Willing to start ASAP and should be ok for Shifts on a rotational basis

    • At least HS graduate

    • Willing to work in Makati, Philippines

    RESPONSIBILITIES:

    • Receive customer calls, log issues, analyses configurations, application, and system log files to determine the cause of issues (when needed) and escalate to the next level of support.

    • Maintain accountability for an issue until the same is resolved.

    • Report errors/bugs to the Product Support team.

    • Provide consulting for customers on procedural issues and queries including quick solution for already known & documented issues

    • Proper transition process of all business-critical occurrences to peers in other locations across the globe.

    BENEFITS:

    • Salary is 100K

    • Free work visas Process

    • 20 leave credits

    Send your resume to ****@openaccessbpo.com

    Visit ***.com to learn more about Open Access

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Language(s): Portuguese ,English
  • Availability for travel: No
  • Availability for change of residence: No
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Job summary

  • Portuguese Technical Support

  • Makati, National Capital Region

  • Company

    Open Access Marketing Philippines Inc
  • Type of contract

    Other type of contract

  • Work type

    Full Time

  • Salary

    ₱ 65,000.00 monthly

  • Apply