BestJobs - Jobs - Spanish Castlian Customer Service - 65k


  • About the Company
    Open Access Marketing has been providing business process and call center outsourcing solutions to a host of international clients since 2006. OAM is experienced in designing, implementing and managing critical business processes and call center solutions for Clients around the world from its Makati, Philippine operations centers.
    Open Access Marketing’s Clients come from all over, and include companies in the Energy, Education, Internet, Healthcare, and IT industries. We can serve clients in multiple languages including English, Thai, Korean, Swedish, Italian, German, Russian, Polish, Hungarian, Hebrew and Chinese and provide support for various business and knowledge processes.

    Job Purpose:
    The Customer Service Representative is responsible for assisting and providing solutions to representatives and members. It is primordial to build good relationship and provide “First Call Resolution’’ to representatives and members in order to contribute to the growth and success of their organization. It is also important to be professional and passionate in helping others, to provide a positive experience in educating, delivering information and addressing concerns.
    The individual reports directly to the International Contact Center Supervisor for guidance and performance improvement while complying with calls, emails and chats objectives set by the Quality Assurance Group.
    Core Functions
    • Handle calls, emails and chats related to questions from representatives and members
    • Connect and build rapport with representatives and members by actively listening, asking the right questions and offering solutions, while demonstrating a deep understanding of their concern
    • Offer quality customer service on every call to surpass expectations
    • Manage difficult situation to end every call in a positive manner

    • Fluent in the “Spanish Castilian” language both written and spoken
    • Fluent in English language both written & spoken
    • Available to work on a flexible schedule: 24/7 including holidays
    • Punctual and committed to work schedules
    • Excellent active listening and communication skills
    • Speak clearly and committed to exceed expectations
    • Comfortable working in a call center environment (constant monitoring, pressure to perform, confinement to space, etc.)
    • Strong computer skills and ability to navigate multiple software applications
    • Able to multi-task
    • Embrace change in a fast-paced, performance driven team
    • Continuously seek for improvement opportunities
    • Available to start ASAP
    • Completed High School diploma or higher

    - One-year contract
    - Health card
    - 20 leave credits
    - 13th month pay

  • Requirements

  • Minimum education level: Senior high school
  • Language(s): English ,Spanish
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Spanish Castlian Customer Service

  • Makati, National Capital Region

  • Company

    Open Access Marketing Philippines Inc
  • Work type

    Other type of contract

  • Salary

    ₱ 65,000.00 monthly

  • Apply