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Technical Support (Night Shift)

₱ 25,000.00 monthly ·  Pampanga, Central Luzon ·  12 July

Origo BPO

Origo BPO

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3 reviews

    Description


  • Technical Support Representatives answers incoming phone calls and provide support to callers experiencing technical problems and will listen to descriptions of customer's issues and determine how to fix the issues.

    Key Responsibilities:

    • Delivers service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet
    • Interacts with customers to provide and process information in response to inquiries, concerns, and requests about products and services
    • Gathers customer’s information and determine the issue by evaluating and analyzing the symptoms;
    • Diagnoses and resolves technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more
    • Follows standard processes and procedures
    • Identifies and escalates priority issues per Client specifications
    • Redirects problems to the appropriate resource
    • Accurately process and records all transactions using a computer and designated tracking software
    • Offers alternative solutions where appropriate with the objective of retaining customers’ and clients’ business
    • Follow up and make scheduled callbacks to customers where necessary
    • Stays current with system information, changes and updates

    Skills and Qualifications :

    • Preferably with 1-2 yrs experience in BPO as a Technical Support
    • Has a good background and knowledge of computer software and hardware
    • Excellent English communication skills (written and verbal)
    • Demonstrated proficiency in typing
    • Knowledge of customer service principles and practices
    • Effective listening skills

  • Requirements

  • Minimum education level: Senior high school
  • Years of experience: 3
  • Language(s): Tagalog ,English
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Technical Support (Night Shift)

  • Pampanga, Central Luzon

  • Company

    Origo BPO
  • Work type

    Permanent contract

  • Type of contract

    Full Time

  • Salary

    ₱ 25,000.00 monthly

  • Apply