Service Desk Agents Level 1

Mid to Graveyard Shift

₱ 30,000.00 monthly ·  Taguig, National Capital Region ·  28 May (updated)

Quess (Philippines) Corp

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    Description



  • • 1st Level Phone, Email, Chat, Self-Service Contact Support

    • Respond to and resolve customer requests, in relation to software, hardware and network operations, applications and infrastructure difficulties by providing fast, efficient and friendly customer service.

    • Ability to resolve problems with or without remote tools

    • Consistently achieve First Contact Resolution performance metric

    • Accurately documents tickets

    • Aware of customer’s time restraints and work within those time limits

    • Keep users aware of resolution steps and update, providing end to end ownership of tickets

    • Provide users with issue reference numbers and request numbers

    • Enter all troubleshooting/resolution steps into the trouble ticket

    • Understanding of SLA requirements for the client

    • Assist in cross training and communicate quick fixes

    • Manage time and workload to meet predetermined service levels

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 2
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Service Desk Agents Level 1

  • Taguig, National Capital Region

  • Company

    Quess (Philippines) Corp
  • Work type

    Temporary contract

  • Type of contract

    Full Time

  • Salary

    ₱ 30,000.00 monthly

  • Apply