• Duties and Responsibilities:

    1. Manage large amounts of incoming and outgoing transactions (calls, emails or live chats)

    2. Identify and assess customers’ needs to achieve satisfaction

    3. Build sustainable relationships and trust with customer accounts through open and interactive communication

    4. Provide accurate, valid and complete information by using the right methods/tools

    5. Meet personal/customer service team sales targets and call handling quotas

    6. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

    7. Keep records of customer interactions, process customer accounts and file documents

    8. Follow communication procedures, guidelines and policies

    9. Take the extra mile to engage customers

    10. Resolve customer complaints via phone, email, mail, or social media.

    11. Use telephones to reach out to customers and verify account information.

    12. Greet customers warmly and ascertain problem or reason for calling.

    13. Act as the company gatekeeper.

    14. Attempt to persuade customer to reconsider cancellation.

    15. Inform customer of deals and promotions.

    16. Utilize computer technology to handle high call volumes.

    17. Work with customer service manager to ensure proper customer service is being delivered.

    18. Close out or open call records.

    19. Compile reports on overall customer satisfaction.

    20. Handle changes in policies or renewals.

  • Requirements

  • Minimum education level: Senior high school
  • Language(s): English
  • Knowledge: Microsoft Outlook
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Customer Service Representatives

  • Davao del Sur, Davao Region

  • Company

    Siblings International Business Solutions (SiBS)
  • Work type

    Permanent contract

  • Type of contract

    Full Time

  • Apply