Description



  • JOB DESCRIPTION

    The Sales Operations Manager will be responsible for providing sales support and leadership to supervisors and team leaders within the account; ensures that the highest quality of customer service is provided at all of the delivery systems; provides administrative support in areas of compliance, regulations, policies, and procedures. The sales operations manager also manages local scheduling and real-time operations that facilitate the maximization of resources (human and automated) to achieve customer satisfaction, productivity, schedule adherence, and economic goals.

    Minimum Requirements

    1. Bachelor's degree in a relevant field.

    2. Minimum of 3 years of relevant experience.

    Additional Eligibility Qualifications

    1. Relevant training in operations management.

    Responsibilities

    1. Works with the site manager/SOM to develop action plans to improve the overall performance of agents within the account.

    2. Assists in training and developing a highly motivated and effective team of sales consultants and in providing the equivalent for TLs and supervisors.

    3. Works with the site manager in setting operational sales goals for the account.

    4. Provides guidance, leadership, and coaching to everyone in the team.

    5. Communicates changes in regulations and procedures with the client and relay it to the team.

    6. Coordinates performance appraisals, promotions, and terminations within operations job functions.

    7. Conduct meetings, team huddles at least monthly, with the managers, supervisors and the team.

    8. Responsible for staff planning and coordination of the same for weekdays, Saturdays and special events.

    9. Oversees daily activities within the account to maximize scheduling and real-time utilization of resources;

    10. Monitors attendance and tardiness within the team and provide coaching to low performing agents.

    11. Interacts with other managers and leaders to ensure smooth -coordination of scheduling and maximization of schedule adherence; provides input on local conditions, identifies needs and receives direction on real-time staffing increases or decreases.

    12. Ensures effective management of schedules, adherence, notifying and escalating within the site and within the account, as warranted; ensures communication of real-time staffing changes to the management.

    13. Enacts contingency plans as needed; escalates and directs activities during systems problems, disasters, etc.; identifies potential problems, troubleshoots, escalates issues to local and network management, and participates in analyzing problems while providing input for future process improvements.

    14. Approves schedules developed within the account and works with local management to communicate and fill schedules and handle exceptions.

    15. Reviews ongoing performance results for targets. Takes corrective measures with authorization, escalate as needed.

    16. Participates in daily, weekly, monthly and annual planning process as appropriate.

    17. Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of this position.

    18. Maintains a favorable working relationship with all other company employees to foster aid, promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity, and efficiency/effectiveness.

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 3
  • Language(s): English
  • Knowledge: Decision making, Team building, Business development, Management, Team management, Leadership
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Sales Operations Manager Tagum Site

  • Davao del Norte, Davao Region

  • Company

    Siblings International Business Solutions (SiBS)
  • Work type

    Permanent contract

  • Type of contract

    Full Time

  • Salary

    ₱ 25,000.00 monthly

  • Apply