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Desktop Support Engineer

Taguig, National Capital Region ·  1 July (updated)

Strategic Networks, Inc.

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7 reviews
  • Description

  • • Installation and Troubleshooting of PC and Peripherals, Routers, Switches and Hubs, Modems and other Network facilities

    • Responding to queries via chat, email, or phone

    • Providing technical assistance for questions and problems

    • Diagnosing system errors and other issues

    • Following up with customers to ensure full resolution of issues

    • Installing or changing software to fix issues

    • Remotely accessing hardware or software for clients to make changes and fix problems

    Skills and Qualifications:

    • Candidate must possess at least a Bachelor's/College Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication)

    • Graduate of Computer Engineering, Computer Science, BSIT or other related fields

    • Fresh graduates are welcome to apply

    • Strong Computer Skills and the Ability to Troubleshoot and Diagnose Problems

    • Familiarity with both PC and Mac Hardware and Software

    • Experience with Network Repairs and Analysis

    • Good Customer Service Skills

    • Ability to Communicate Effectively to help customers fix their issues and feel satisfied with the experience

    • Specific Knowledge of other required Computer Systems for different work environments

    • Highly trainable, can work under pressure

    • Willing to work on a shifting basis and/or occasional graveyard shift

    • Willing to work ASAP

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 1
  • Language(s): Tagalog ,English
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Desktop Support Engineer

  • Taguig, National Capital Region

  • Company

    Strategic Networks, Inc.
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply