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Service Desk - Calamba Laguna

Calamba Laguna

Laguna, Calabarzon ·  6 July (updated)

Strategic Networks, Inc.

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7 reviews
  • Description



  • - Assist end user on all in scope request with focus on client satisfaction, service delivery

    quality and technical excellence;

    - Take ownership on assigned incident and resolve with-in the agreed Service Level and

    targets;

    - Must be able to escalate calls with dependencies to respective towers/ group to resolve the

    concerns of end user;

    - Ability to perform troubleshooting and isolation via phone and remote assistance;

    Ensure all task are updated and documented all troubleshooting and resolutions steps prior to

    closing;

    - Prepare needed daily, weekly and monthly reports;

    - Responsible for maintaining acceptable level of customer satisfaction and effective

    professional working relationship with supervisors and co-worker.

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 1
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Service Desk

  • Laguna, Calabarzon

  • Company

    Strategic Networks, Inc.
  • Type of contract

    Other type of contract

  • Work type

    Full Time

  • Apply