Don't miss any news or updates from BestJobs

Not now Allow

Technical Support Engineer

Mandaluyong, National Capital Region ·  29 June (updated)

Strategic Networks, Inc.

Verified Employer

This seal certifies that the data and activity of this company have been meticulously verified by Bestjobs

7 reviews
  • Description

  • - Assist end user on all in scope request with focus on client satisfaction, service delivery quality and technical excellence;

    - Take ownership on assigned incident and resolve with-in the agreed Service Level and targets;

    - Must be able to escalate calls with dependencies to respective towers/ group to resolve the concerns of end user;

    - Ability to perform troubleshooting and isolation via phone and remote assistance;

    - Checking of end-user log in and email account;

    - Proactively refer end user to correct assignee of the Application;

    - Ensure all task are updated and documented all troubleshooting and resolutions steps prior to closing;

    - Prepare needed daily, weekly and monthly reports;

    - Responsible for maintaining acceptable level of customer satisfaction and effective professional working relationship with supervisors and co-worker.

    - Provide field technical support as needed.

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 2
  • Availability for travel: No
  • Availability for change of residence: No

Similar jobs

Full Time - Other type of contract - Negotiable -

Full Time - Permanent contract - Negotiable -

Full Time - Permanent contract - Negotiable -

Full Time - Other type of contract - ₱ 90,000.00 monthly -

Get new jobs on Facebook Messenger

Send to Messenger

Job summary

  • Technical Support Engineer

  • Mandaluyong, National Capital Region

  • Company

    Strategic Networks, Inc.
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply