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  • Description

  • We’re hiring and seeking for a Senior Team Lead to help us manage a team of USRN agents and deliver exceptional experiences with TeleTech.

    Now, more than ever, how we connect is everything. That’s why we're moving our processes online to bring you virtual interviews & assessments you can experience from the comforts of your home. Connect to your possibilities with TeleTech through a phone interview & learn as you go with coaching for our online assessments. We’ll send you forms & keep you updated via email. All so we can secure your new career with us.

    What you’ll be doing:

    As a Senior Team Lead, you are responsible to supervise and manage a team of Registered Nurses performing clinical case reviews of medication coverage and determination requests.

    What you’ll bring to us:

    • Coordinates, supervises and is accountable for the daily activities of the business support, technical or production team or unit

    • Provide leadership, direction and guidance to the team to ensure clinical case quality, productivity, and regulatory goals and requirements are achieved.

    • Participates and provides representation for Prior Authorization team in inter-department meetings and workgroups to ensure Prior Authorization department issues and needs are addressed

    • Participates in quality improvement and process enhancement projects.

    • And setting a positive work environment and achieves teamwork and innovation among employees.

    What you’ll be needing:

    • Bachelor Degree in Science Nursing, current/Active, unrestricted U.S. nursing credentials

    • 2+ years clinical experience in a hospital, acute care, home health / hospice, direct care, case management, or utilization review

    • 1+ year experience working as lead or supervisor or equivalent experience within a team of nurses including managing operations of a work unit.

    • Adept with Microsoft Outlook, Microsoft Office with basic computer skills, and web-based navigation

    • Knowledge of medical terminology and diagnosis.

    • Excellent communication skills – verbal and written.

    Who We Are

    TeleTech is a pioneer in customer experience, engagement and growth solutions. Our 40,000+ employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels. We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.

    Our Enterprise Services organization is the machine behind our market-facing product and solution areas, enabling each of our segments to deliver for our clients. Whether Information Technology, Finance, Accounting, Tax or Treasury, Supply Chain or Legal, or one of our Human Capital team members, we help to guide and simplify TeleTech’s business processes and operations.

  • Requirements

  • Minimum education level: Vocational
  • Years of experience: 2
  • Language(s): English
  • Availability for travel: Yes
  • Availability for change of residence: Yes

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Job summary

  • Senior Team Lead

  • Rizal, Calabarzon

  • Company

    TeleTech Customer Care Management
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Salary

    ₱ 72,000.00 monthly

  • Apply