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Hotel and Resort Operations Manager

Makati, National Capital Region ·  15 May

Trends Group Inc.

Trends Group Inc.

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    Description


  • Job Requirements
    Degree Level Bachelor's degree
    Degree Field(s) Hotel, business or hospitality management
    Experience Prior hotel or lodging experience
    Minimum 3 to 4 years work experience in a Hotel or Resort as a Deputy Manager, Asst. Operations Manager or Hotel Manager.
    Key Skills Leadership, motivational, communication, customer service, marketing, supervisory, and management skills.
    Computer Knowledge, MS office.



    Duties and Responsibilities:
    • Establish and ensure SOP implementation in all departments and check the same during routine operational checks.
    • Establish day-to-day operations.
    • Monitor the co-ordination between all departments for smooth & efficient operations.
    • Supervise the work staff and interact with customers to ensure satisfaction.
    • Inspect F & B / Kitchen to check the stock in hand (quality, par stock levels, expiry etc.)
    • Dealing with Suppliers / Vendors for quality products
    • Inspecting all department for cleanliness, ambience, service readiness, staff grooming & hospitality culture
    • Assessing and reviewing customer satisfaction and service recovery process.
    • Train the staff to upkeep the human capital.
    • Identifying staff learning needs and assisting with development
    • Conduct regular meetings with marketing to grow the business
    • Monitor and maintain operation & overhead cost to maintain maximum revenue to the organization
    • Responsible for the overall management of the operations
    • Must have an excellent level of commercial awareness, who can build and maintain relationships with internal and external guests. Also responsible for highlighting short/medium/long-term issues to help formulate solutions
    • Must exercise excellent revenue management skills with experience of budgeting and forecasting


  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 5
  • Language(s): Tagalog
  • Availability for travel: Yes
  • Availability for change of residence: No

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Job summary

  • Hotel and Resort Operations Manager

  • Makati, National Capital Region

  • Company

    Trends Group Inc.
  • Work type

    Permanent contract

  • Type of contract

    Full Time

  • Apply