BestJobs - Jobs - Onsite Technical Helpdesk Project based

Onsite Technical Helpdesk Project based

Makati, National Capital Region ·  25 June

Trends Group Inc.

Trends Group Inc.

Verified Employer

This seal certifies that the data and activity of this company have been meticulously verified by Bestjobs

    Description


  • REPORTS TO: On-Site Leader, On-Site Operations Manager, TOC Head

    SUPERVISING: None



    FUNCTIONS & PRINCIPAL ACTIVITIES:

    I. CORE RESPONSIBILITIES

    To accomplish all assigned tasks by the management in a timely and effective manner as deemed necessary for the betterment of the organization as a whole.

    II. SERVICE OPERATIONS MANAGEMENT

    This person is responsible for interacting with customers to provide and process information in response to inquiries, concerns and requests about products and services.

    May need to perform the following:

    • Responds to requests for technical assistance via phone or email both for internal and external.

    • Obtains and evaluates all relevant information to handle inquiries and complaints

    • Redirects problems to appropriate groups concerned

    • Identifies and escalates situations requiring urgent attention

    • Record details of actions taken for Case Creation, Updates and Closure

    • Stays current with system information, changes and updates

    • Receives and handles phone calls from the company trunk line

    • Performs other tasks and responsibilities that may be assigned by the immediate superior from time to time



    EXPERIENCE: Have at least 1-2 years working experience as a helpdesk



    TECHNICAL SKILLS:

    (N) Monitoring Systems

    (N) ITIL

    (F) - Familiar / 0-12 months

    (N) - Novice / 1-2 years

    (I) - Intermediate / 3-4 years

    (A) - Advanced / > 5 years



    COMMUNICATION SKILLS

    (I) Speaks clearly and can be easily understood.

    (I) Expresses & speaks ideas in a logical and organized sequence.

    (A) Writes clearly, concisely and effectively.

    (A) Expresses ideas in a logical and organized sequence in written form.

    (F) - Familiar / 0-12 months

    (N) - Novice / 1-2 years

    (I) - Intermediate / 3-4 years

    (A) - Advanced / > 5 years

    With at least 1-2 years experience in coordinating with partners and clients



    ABILITIES

    • Must work well under pressure

    • Must have good interpersonal skills

    • Must be pro active when identifying potential issues

    • Must show strong & effective coaching capabilities

    • Must show strong customer management skills

    • Must prepare well-organized and comprehensive reports tailored to its audience

    • Able to effectively assess tasks & risks to prioritize work

    • Able to approach a complex task by breaking it down into its component parts and considering each part in detail

    TRAININGS & CERTIFICATIONS REQUIREMENT

    • ITIL Foundation

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 1
  • Language(s): Tagalog
  • Availability for travel: Yes
  • Availability for change of residence: No

Similar jobs

Today, 05:23 PM

Full Time - Temporary contract - ₱ 20,000.00 monthly -

Full Time - Permanent contract - ₱ 30,000.00 monthly -

Full Time - Temporary contract - ₱ 15,000.00 monthly -

Full Time - Permanent contract - ₱ 20,000.00 monthly -

Full Time - Temporary contract - ₱ 16,000.00 monthly -

Get new jobs on Facebook Messenger

Send to Messenger

Job summary

  • Onsite Technical Helpdesk Project based

  • Makati, National Capital Region

  • Company

    Trends Group Inc.
  • Work type

    Temporary contract

  • Type of contract

    Full Time

  • Apply