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Project based Onsite Engineer

₱ 20,000.00 monthly ·  Makati, National Capital Region ·  25 June

Trends Group Inc.

Trends Group Inc.

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    Description


  • REPORTS TO: On-Site Operations Manager and TOC Head

    SUPERVISING: On-Site Support Engineer

    FUNCTIONS & PRINCIPAL ACTIVITIES



    CORE RESPONSIBILITIES

    To accomplish all assigned tasks by the management in a timely and effective manner as deemed necessary for the betterment of the organization.



    BUSINESS RELATIONSHIP MANAGEMENT

    To professionally represent Trends management; enriching client relationships and providing expertise, composure and competence.



    SERVICE OPERATIONS MANAGEMENT

    Reviews and approves advisory

    Reporting to immediate head on significant events that happened on the assigned shift and ensuring smooth and orderly transition to the incoming team member.



    SERVICE OPERATIONS MANAGEMENT - EVENT & MONITORING MANAGEMENT

    Provide assistance and appropriate actions in remediation of critical infrastructure incidents.

    To ensure events and activities are properly coordinated between On-Site Team and SOC/NOC teams



    SERVICE OPERATIONS MANAGEMENT - INCIDENT MANAGEMENT

    To coordinate with Incident Manager and support client communications whenever necessary.



    SERVICE OPERATIONS MANAGEMENT - PROBLEM MANAGEMENT

    To coordinate with Problem Manager and support client communications whenever necessary.



    ORGANIZATIONAL DEVELOPMENT - TEAM MANAGEMENT

    Supervises the On-Site operations and ensure it is in accordance with the support and operation policies, protocols and procedures

    Train and coach new member going on board, specifically on policies and process

    Responsible for providing task assignments for resource within his team

    Conduct performance review of his team members



    CHANGE MANAGEMENT

    To supervise the implementation of changes.



    INFORMATION MANAGEMENT

    To promote and contribute to TOC's information and knowledge repository.



    DEGREE: Must be a graduate of Computer Studies/Computer Engineering/Information Technology/Electronics Engineering or equivalent



    EXPERIENCE:

    Have at least 4 years working experience in a NOC Operations environment

    Have at least 3 years working experience in a Operations Support

    (Level 3) environment monitoring mission critical systems

    Have at least 2 years working experience as a Supervisor/Team-Lead in an Operations Support (Level 3) environment



    TECHNICAL SKILLS:

    (A) IP Networking

    (A) Monitoring Systems

    (A) Network Troubleshooting

    (A) System Troubleshooting

    (I) Application/Web Programming

    (A) ITIL

    (A) Cybersecurity Fundamentals

    (A) Firewall intrusion detection, prevention and protocols

    (A) Identity and access manager principles

    (A) Secure Network Architecture

    (F) - Familiar / 0-12 months

    (N) - Novice / 1-2 years

    (I) - Intermediate / 3-4 years

    (A) - Advanced / > 5 years



    COMMUNICATION SKILLS

    (A) Speaks clearly and can be easily understood.

    (A) Expresses & speaks ideas in a logical and organized sequence.

    (A) Writes clearly, concisely and effectively.

    (A) Expresses ideas in a logical and organized sequence in written form.

    (F) - Familiar / 0-12 months

    (N) - Novice / 1-2 years

    (I) - Intermediate / 3-4 years

    (A) - Advanced / > 5 years

    With at least 4 years’ experience in coordinating with partners & clients



    ABILITIES:

    Must work well under pressure

    Must have good interpersonal skills

    Must be proactive when identifying potential issues

    Must show strong & effective coaching capabilities

    Must show strong customer management skills

    Must prepare well-organized and comprehensive reports tailored to its audience

    Able to effectively assess tasks & risks to prioritize work

    Able to approach a complex task by breaking it down into its component parts and considering each part in detail



    TRAININGS & CERTIFICATIONS REQUIREMENT:

    ITIL Foundation

    Cisco Certified Network Associate (CCNA)

    Routing and Switching

    Wireless



    TRAINING & CERTIFICATION DEVELOPMENT:

    Technical Traning

    Windows Admin

    Linux Admin

    Cisco Certified Network Professional (CCNP)

    Routing and Switching

    Wireless



    Management Training (Salt & Light)

    Developing Excellent Supervisors

    People & Performance Management

    Coaching & Mentoring Essentials

    21 Irrefutable Laws of Leadership (John Maxwell

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 1
  • Language(s): Tagalog
  • Availability for travel: Yes
  • Availability for change of residence: No

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Job summary

  • Project based Onsite Engineer

  • Makati, National Capital Region

  • Company

    Trends Group Inc.
  • Work type

    Temporary contract

  • Type of contract

    Full Time

  • Salary

    ₱ 20,000.00 monthly

  • Apply