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International Retail Account CSR - Dayshift, Onsite

Dayshift, Onsite

₱ 16,000.00 monthly ·  Pasig, National Capital Region ·  16 May (updated)

V-CALL CENTER LINK (VCCLINK), INC.

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  • Description



  • Primary Role:

    - Check and guide customers on products and services to provide the best solutions for their needs by - a variety of communication channels, it is blended of voice, email or chat.

    - Will navigate different tools for more effective customer service provision.

    - Respond and resolve inquiries with active listening and empathy– identifying additional needs and support any upgrades in products and services.

    - Open and maintain customer accounts, information and security.

    - Meet and exceed client mandated KPI's (Key Performance Indicators)

    Job Qualification and Educational Attainment:

    - College level of any degree

    - At least 1 yr. BPO exp

    - Handled AU-NZ customer service account

    - Available to start ASAP

    - Willing to work onsite

    Preferred Skills:

    - Handled AU-NZ customer service account

    - Computer literate and good web navigation skills

    - Has strong verbal, written & comprehension skills

    - Has critical thinking skills with a focus on issue resolution and customer satisfaction

    - Have good customer service, multi-tasking and problem-solving skills

    Kindly submit your resume to:

    ****@gmail.com

    Recruitment Associate

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 1
  • Availability for travel: No
  • Availability for change of residence: No
  • OFERTA_DISCAPACIDAD OFERTA_DISCAPACIDAD_YES

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Job summary

  • International Retail Account CSR

  • Pasig, National Capital Region

  • Company

    V-CALL CENTER LINK (VCCLINK), INC.
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Salary

    ₱ 16,000.00 monthly

  • Apply