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  • Description



  • Responsibilities:

    • Manages and execute Order to Cash or Collection Helpdesk processes• Support to maintain and improve service performance metrics reports, as required

    • Provide status of work in process, assist in planning and coordinating execution of work, escalate issues in a timely and appropriate manner while pushing to identify resolutions

    Qualifications:

    • Must be able to speak, read Mandarin language* At least 1 to 2 years of Order to Cash experience/skill is an advantage but not required

    • Experience in any of skills below is preferred but not required• Sales, Billing, Cash Application, Manage Contracts, Credit Management, Collections, Reconciliations, respond to queries (voice and query capability)

    • Experience in any accounting ERP (Oracle, SAP, etc.)• Able to communicate well in English for verbal and written forms

    • Experience in team interactions and facilitation• BPO experience an advantage but not required;

    • Graduate of finance-related or business course; Accounting graduate an advantage

    • Able to perform analysis of data and tasks of medium to high complexity• handled back office work and was able to perform root cause analysis

    • With lead experience (CSR/ TSR/ Enterprise exp)

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Language(s): Mandarin Chinese
  • Availability for travel: No
  • Availability for change of residence: No
  • People with disabilities: Yes

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Job summary

  • Mandarin Bilingual Analyst

  • Manila, National Capital Region

  • Company

    V-CALL CENTER LINK (VCCLINK), INC.
  • Type of contract

    Permanent contract

  • Work type

    Full Time

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