Description



  • PRIMARY OBJECTIVES:

    To actively contribute to the company vision of making holiday dreams come true by accurately and efficiently preparing and managing data for Call Centres and Email Campaigns.

    PRINCIPAL RESPONSIBILITIES: (Including but not limited to:)

    - Prepare and drop data to call centres

    - Format all data for upload into Salesforce

    - Query datamart to gain lead supply

    - Manage Return vendor data and upload to Salesforce

    - Wash data using Twins deduplication software

    - Accurate allocation of leads by site

    - Ensure data criteria meets the agreed business suppressions

    - Identify requirements of customers on a weekly basis

    - 100% compliance to Do Not Call legislation management

    - Manage incoming lead supply against budget

    - Prepare list data for processing and reconcile against the original query request

    - Accurately sort promotional lead slips according to respective sales sites and remove washed out leads

    - Liaise with key stakeholders to ensure customer compliance

    - Complete associated reporting and administration including tracking washout rates and management of reserve data

    - Reconciliation against requirements/budgets

    - Maintenance of data integrity

    - Participate in process change and implement process improvements

    - Anticipate customers’ needs and work proactively to meet and exceed expectations

    - Communicate effectively with customers by providing solutions to problems and keeping them informed of progress or delays

    JOB QUALIFICATIONS:

    - Proficient in Microsoft Word, Excel, Access, Outlook

    - Excellent time management skills with the ability to meet strict deadlines

    - Exceptional attention to detail and high level of accuracy

    - Ability to work effectively and efficiently under pressure

    - Excellent communication skills

    - Ability to work with minimal supervision

    - Review and improve process and systems

    - Preferably has similar role for at least 5 years

    - Proficient in Salesforce

  • Requirements

  • Minimum education level: Senior high school
  • Years of experience: 3
  • Knowledge: Microsoft Excel
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Senior Data Coordinator

  • Pampanga, Central Luzon

  • Company

    WYNDHAM SERVICES ASIA PACIFIC PHILIPPINES INC
  • Work type

    Permanent contract

  • Type of contract

    Full Time

  • Apply