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Center Manager

Makati, National Capital Region ·  14 October (updated)

Xentralhub

Xentralhub

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    Description


  • Center Manager

    Job brief
    We are looking for a skilled Center Manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive.
    An excellent Center Manager must be an organized, reliable and results-driven professional. They must have a practical mind to solve problems on the spot partnered with an ability to see the “big picture” and make improvements. As a Center Manager, you must also have excellent customer service and communication skills.
    The goal is to do everything possible to attain goals and achieve great results for our company.

    Responsibilities:
    • Develop objectives for the facilities day-to-day activities
    • Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
    • Collect and analyze facilities statistics (sales rates, costs, customer service metrics etc.)
    • Assume responsibility of budgeting and tracking expenses
    • Hire, coach and provide training to personnel to maintain high customer service standards
    • Monitor and improve ordering, telephone handling and other procedures
    • Evaluate performance with key metrics (accuracy etc.)
    • Prepare reports for different departments or upper management

    Requirements
    • Proven experience as Center Manager or similar position
    • Experience in customer service is required
    • Knowledge of performance evaluation and customer service metrics
    • Solid understanding of reporting and budgeting procedures
    • Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)
    • Proficient in MS Office and facilities equipment/software programs
    • Outstanding communication and interpersonal skills
    • Excellent organizational and leadership skills with a problem-solving ability
    • Positive and patient
    • College Degree or equivalent; Higher degree in a relevant discipline will be appreciated
    • Certified Center Manager or equivalent qualification is a plus


  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 2
  • Language(s): Tagalog
  • Availability for travel: Yes
  • Availability for change of residence: No

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Job summary

  • Center Manager

  • Makati, National Capital Region

  • Company

    Xentralhub
  • Work type

    Other type of contract

  • Type of contract

    Full Time

  • Apply