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Customer Service

Makati, National Capital Region ·  14 October (updated)

Xentralhub

Xentralhub

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    Description


  • Responsibilities:

    • Managing large amounts of incoming calls and customer service inquiries.
    • Generating sales leads that develop into new customers
    • Identifying and assessing customers’ needs to achieve satisfaction
    • Build sustainable relationships and trust with customer accounts through open and interactive communication
    • Provide accurate, valid and complete information by using the right methods/tools
    • Meet personal/customer service team sales targets and call handling quotas
    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
    • Keep records of customer interactions, process customer accounts and file documents
    • Follow communication procedures, guidelines and policies
    • Take the extra mile to engage customers

    Requirements

    • Proven customer support experience or experience as a client service representative
    • Track record of over-achieving quota
    • Strong phone contact handling skills and active listening
    • Familiarity with CRM systems and practices
    • Customer orientation and ability to adapt/respond to different types of characters
    • Excellent verbal/ written communication and presentation skills
    • Ability to multi-task, prioritize, and manage time effectively
    • Patience when handling tough cases
    • Candidate must be a College/Bachelor’s Degree in Marketing, Tourism and other related courses
    • Willing to start immediately


  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Language(s): Tagalog ,English
  • Knowledge: CRM, Customer service, Communication and persuasion, Management, Customer Support
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Customer Service

  • Makati, National Capital Region

  • Company

    Xentralhub
  • Work type

    Permanent contract

  • Type of contract

    Full Time

  • Apply