BestJobs - Jobs - Senior Quality Manager Metro Manila Site

    Description


  • Job Responsibilities:
    • Performs quality analysis and is capable of identifying root causes and can create relevant action items to improve and sustain performance of Team.
    • Facilitates meetings with onshore auditors, Operations and SME to ensure that processes are aligned to current client business rules. Documentation
    • Maintains the organization of department files/references and performance reports Implementation of Quality Initiatives
    Reporting and Analysis
    • Provide regular reports containing Overall Quality Performance and attribute wise trending
    • Provide analysis and recommendations using Quality data
    Management Operating System
    • Conducts calibration sessions internally and onshore.
    • Conducts meetings / huddles with Operations and other groups internally and Onshore discussing Quality findings, observations, action plans.

    Technical Skills
    Required Upon Hire
    • Working knowledge of a desktop computer system including internet browsing
    • Working knowledge of MS Office Applications
    o MS Excel
    o MS Word
    o MS PowerPoint
    o MS Outlook
    • Working knowledge of Quality Assurance software & tools

    Soft Skills
    Excellent written & verbal communication skills English
    Ability to communicate directly and clearly
    Ability to clearly understand problem statements
    Ability to compose a grammatically correct, concise & accurate paragraph
    Listening, patience & action oriented
    Strong customer service focus
    Ability to empathize
    Prioritizing customer needs
    Self discipline
    Good presentation skills
    Analytical with problem solving & cost effective decision making skills
    Ability to work under pressure ensuring that timelines is achieved
    Strong people and team management and leadership skills, preferably in a multi-cultural corporate environment
    Handles/ Managed ,Billing,Customer Service,Telco F& A Accounts,Etc.
    worked for ISO 9001 certified company
    risk management, Process improvement experience
    Certified Six Sigma Greenbelt- Black belt
    Advance knowledge in Visio and MS Office
    Full-Time position(s) available.


  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 12
  • Language(s): Tagalog
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Senior Quality Manager Metro Manila Site

  • Pasig, National Capital Region

  • Company

    V-CALL CENTER LINK (VCCLINK), INC.
  • Work type

    Permanent contract

  • Type of contract

    Full Time

  • Salary

    ₱ 120,000.00 monthly

  • Apply