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We're Hiring!! Senior Operations Manager for Special Projects And Start Asap!! - Taguig City

Taguig City

₱ 20,000.00 monthly ·  National Capital Region ·  28 November (updated)

NeksJob Philippines

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This seal certifies that the data and activity of this company have been meticulously verified by Bestjobs

  • Description



  • Top reasons to work here:

    • Above-industry average salary

    • Group life insurance starting on day one

    • HMO benefits on day one + 1 free dependent after 6 months

    • Monthly performance bonuses upon regularization

    • 15 Sick Leave credits with cash conversions

    • 15 Vacation Leave credits with carry over

    • Premium & Instagrammable workspaces

    • Free overflowing coffee and cookies

    • Learning courses to help you grow

    • Career development programs

    • Engagement activities like free food day, raffles, birthday treats, anniversary gifts, contests and much more!

    What is your mission?

    You are also required to perform these job functions:

    • Client Management

    • Effectively conduct weekly, monthly and quarterly business reviews

    • Strategically align balanced scorecard with client objectives and key results areas

    • Collaborate with market stakeholders and program managers across regions and business lines

    • Ensure outstanding Client Satisfaction surveys through on-time hiring, effective training, metrics delivery and

    employee retention

    Project and Team Management

    • Provide strong, dynamic leadership that mentors, develops, and shares best practices with operation teams

    to efficiently and effectively drive performance and profitability

    • Provide analytical insights on the overall operations performance and give recommendations for

    improvements

    • Provide coaching, feedback and development plans to Operations Managers

    • Manage performance of training, quality, analytics and workforce staff / lead / manager

    • Drive and promote workplace integrity

    • Contribute to strategic cost-saving initiatives

    • Ensure high employee satisfaction ratings through employee engagement activities and people leadership

    • Conceptualize and implement projects for process improvement

    • Overall responsibility for team structure, recruiting, on-boarding, training and retention

    Who are we looking for?

    • Minimum of 10 years of BPO or Business Services related industry experience in a Call Center Environment

    • Proven success record in fast-paced, high volume operations management for at least 3 years

    • Excellent computer skills, including MS Office is a plus..

    • Effective written & verbal communication including presentation skills

    • Leader with demonstrated decision-making and team building skills

    • Problem Solving and Root Cause Analysis Skills

    • Must have client management experience

    • Change management capability

    Submit your resume by clicking the Apply Button or Go to our Facebook page

  • Requirements

  • Minimum education level: Vocational
  • Years of experience: 10
  • Language(s): English
  • Availability for travel: Yes
  • Availability for change of residence: No
To see the complete contact information, Apply now

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Job summary

  • We're Hiring!! Senior Operations Manager for Special Projects And Start Asap!!

  • , National Capital Region

  • Company

    NeksJob Philippines
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Salary

    ₱ 20,000.00 monthly

  • Apply