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Account Manager for Information Technology

Pampanga, Central Luzon ·  21 May (updated)

Dynamic Quest

Dynamic Quest

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    Description


  • Overview:

    Dynamic Quest is one of the best Managed IT Solutions firms in North Carolina. With offices in Greensboro, Winston-Salem, Cary, and the Philippines. The organization has an innovative, entrepreneurial culture, which is continuously devising new ways to serve its clients.

    We are currently looking for an Account Manager who will serve as the primary business contact for the client and is responsible for client satisfaction. The Account Manager cultivates a thorough understanding of the client’s business and customer base. He or she helps the client define an IT strategy ensures that creative executions adhere to it. He or she assists in presenting work to the client, and helps the client understand and value the work. The AM delivers excellent customer service to clients, and represents their needs and goals within the organization to ensure quality. He or she builds relationships with clients to encourage new and repeat business opportunities.

    Please visit our site: ***.com

    Summary:

    Position Shift: Monday to Friday, 8:00PM - 5:00AM PHT (8:00AM to 5:00PM EST)
    Location: Clark Freeport Zone, Pampanga, Philippines
    Position Type: Full Time Employee
    Salary: To be determined based on qualification associated with job role

    Responsibilities:
    • Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue.

    • Reviews and contributes to all major deliverables (e.g. project plans, hardware requirements, creative work) to ensure quality standards and that client expectations are met.
    • Ensures that client issues are dealt with swiftly, informing management of any problems that may arise.

    • Responsible in building and maintaining strong, long-lasting client relationships

    • Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
    • Communicates the client's goals and represents the client's interests to the team.
    • Assists the team in presenting work to the client; helps the client understand and value the work presented.
    • Owns the contract and contract renewals for new work for an existing client.
    • Organizes and archives background material and work relating to the client’s account.
    • Approves change orders and invoices.
    • Notifies client when requests exceed the original scope of the project; if client wishes to proceed, the account manager revises project description accordingly.
    • Works closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project.
    • Ensures that all processes and procedures are completed, quality standards are met, and that projects are profitable.
    • Is aware of and pursues opportunities for account growth and new business.
    • Provides regular two-way communication between the client and team, to provide strong team representation and set proper client expectations.
    • Understands company capabilities, and effectively communicates all offerings to the client.
    • Reports to management, providing regular input on all account activity, including status and call reports on a weekly basis.

    Requirements:
    Must have strong written and speaking fluency in English
    • Proven account management skills required in order to create, maintain and enhance customer relationships
    • Minimum 3 years of account management experience
    • A background in and an understanding of Information Technology strategies

    •Experience in delivering client-focused solutions based on customer needs

    •Excellent listening, negotiation and presentation skills
    • Extremely detail oriented
    • Technical competence (understanding of software, hardware, networks, etc.)
    • Motivated, goal oriented, persistent and skilled at negotiation
    • High level of initiative; works well in a team environment

    •Skills in providing an exceptional customer service

    •Skills in verbal and written communication to analyze, interpret and address customer needs

    •Ability to interact effectively with all levels of management and US customers

    •Knowledge of customer experience management (CEM) best practices
    • Excellent written and oral communication skills
    • Plans and carries out responsibilities with minimal direction
    • Handles stressful situations and deadline pressures well

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 3
  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Account Manager for Information Technology

  • Pampanga, Central Luzon

  • Company

    Dynamic Quest
  • Work type

    Permanent contract

  • Type of contract

    Full Time

  • Apply now