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HR Network Inc.

HR Network Inc.

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19 reviews

Account Manager Training and Development Industry

Mandaluyong, National Capital Region ·  12 September (updated)

    Description


  • Job Description:
    The Account Manager (AM) is the trusted business adviser of his/her client base. She acts as a long-term ally, strategic orchestrator, and business consultant. Responsibilities primarily include prospecting, developing and managing accounts, and consequently delivering customer loyalty and resulting revenue stream. She also ensures the smooth implementation of the solutions she sells by coordinating with the trainers and support groups.

    Responsibilities:

    1. Engages in new business development activities
    -Creates and maintains prospect list
    -Generates leads through prospect calls
    -Engages referrals
    -Participates in marketing events, e-mailings, association memberships, social media marketing, and other -business development efforts.
    2. Develops and manages a customer account base
    -Visits important clients at least twice in a quarter
    -Develops and expands business opportunities with clients
    -Understands company business issues, strategic responses, and functional challenges
    -Understands decision makers’ roles, degree of influence, mindset, personal needs, and business needs
    -Provokes clients by providing a different perspective in their situation
    -Provides relevant links from company products and services to decisionmakers needs
    -Plans and implements for stellar customer experience (Respect, Solutions, Responsibility, and Simplicity)
    -Develops deeper, wider, and higher relationships within customer organization
    3. Uses selling skills
    -Builds the credibility and earns the right in analyzing and gaining agreement, developing and agreeing upon solutions, communicating and implementing, demonstrating success, and growing the relationships
    -Utilizes all levels of communication in reaching out to decision makers, including phone conferences, one-on-one and small group informal meetings, written proposals and formal stand-up presentations
    -Uses the Selling Process, including, where appropriate, open, discover, satisfy, close, handling indifference, and resolving concerns.
    -Offers program deliverables, pricing, and terms and conditions to interested accounts, and if ever, negotiates to obtain agreements
    4. Participates in individual development activities
    -Attends classroom and on-line workshops to hone skills
    -Participates in coaching sessions and on-the-job experiences with others in the organization
    -Shares insights with other account managers
    -Actively studies program content of what the organization sells
    5. Coordinates the administration of the client servicing
    -Conducts customization interviews with participants and their managers
    -If required, assists in the development of case studies and role plays specific to customer needs
    -If required, coordinates attendance of participants, prepares and sends prework materials
    -Coordinates with the assigned Program Leaders on the scheduled consultation and/or workshops
    -Assists in the logistic details of the consultation and/or workshop
    -Summarizes workshop evaluation and presents to the account

    Required Knowledge and Skills:
    -Has strong business acumen in understanding customer issues and responses
    -Has strong English communication skills, with the ability to listen for underlying needs and conduct sales presentations in such a way that establishes rapport, persuades others, and gain understanding
    -Has strong teamwork and interpersonal skills, including the ability to work effectively in team-selling environment
    -Has strong customer focus by showing a sincere interest in focusing on client requirements
    -Has strong project management, problem solving and decision-making skills
    -Preferred Exposure: Experience in B2B, providing services.

    Attitudes and Traits:
    -Demonstrates integrity
    -Exhibits high energy and enthusiasm
    -Has a strong motivation to excel with others
    -Wants to learn more
    -Is comfortable handling numbers and details

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 4
  • Language(s): Tagalog ,English
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Account Manager

  • Mandaluyong, National Capital Region

  • Company

    HR Network Inc.
  • Work type

    Permanent contract

  • Type of contract

    Full Time

  • Apply